All your Troon hotel questions answered

Cancellation Policy
Standard Cancellation Policy: 4pm on the day of arrival
With the exception of pre paid non refundable bookings

Car parking
Free onsite car parking for up to 100 cars

Check in and out
Check in 2.00pm 
Check out 11.00am
Early check in and check out is available on request. A supplement may be charged

Children and families 
A limited number of family rooms are available
Children age 12 and under sleep and eat breakfast free when sharing a room with 1 paying adult
Children over the age of 12 are charged a supplement of £25.00 per child for bed and breakfast 
Cots and high chairs are available free of charge
Kids menu

Currency and credit cards accepted 
The hotel accepts payments made by cash (Sterling only), and most major credit/debit cards (Visa, MasterCard, Maestro, American Express). The hotel is unable to accept personal or travellers cheques

Advance payment may be made by any of the aforementioned methods or by bank transfer. Please contact the hotel finance department for details

Accessible information  
The hotel has a level access. One Mews bedroom with wet room is available for guests and the public areas are all fully accessible

Online policy for debit cards
Credit cards are accepted as a form of guarantee and payment online. Unfortunately, debit cards cannot be used online but can be used as payment to settle your bill on departure

Dogs are allowed in 3 selected Mews rooms by prior arrangement, please contact the hotel to confirm if a dog friendly mews rooms is available and at a charge of £15.00 per stay. Dogs are not allowed on the beds and guests should provide their own bedding. Guests will be required to fill out a pet waiver form on arrival. Pets are not permitted in any of the public areas of the hotel or restaurants.

Smoking policy
Piersland House is committed to providing its guests and associates with a smoke free environment. All bedrooms, public areas and functions rooms are non smoking